Do you only work with boutique hotels?

Yes, we exclusively partner with independent boutique hotels that are not part of larger chains. This focus allows us to provide specialized consultancy services tailored to your unique needs, handling tasks that your team may not have the resources or expertise to manage.

What is the average duration of a project?

The timeline varies depending on the complexity of the project and the type of product desired. For example, a simple organic cotton bathrobe may take 2-3 months from initial concept to being available in your hotel. More complex items, like a custom perfume involving multiple sample stages, can take 9-12 months to complete.

What are your pricing terms?

Pricing depends on the scope of the project. We offer complimentary audits, such as procurement reviews, to demonstrate how we can help you save costs. For more complex merchandise design projects, we provide customized quotes based on your specific requirements.

What types of merchandise do you recommend for boutique hotels?

We recommend items that reflect your hotel’s unique style and local culture, such as artisanal toiletries, custom textiles, eco-friendly accessories, and bespoke stationery. These help create memorable guest experiences and encourage brand loyalty.

Can you help with sustainable and eco-friendly product options?

Absolutely. Sustainability is a key focus area. We source and design products using environmentally responsible materials and ethical manufacturing processes to align with your hotel’s green initiatives.

How involved are we in the design process?

You are as involved as you wish to be. We collaborate closely with your team, providing expert guidance while incorporating your feedback at every stage, from concept development to final product approvals.

Do you assist with sourcing local artisans or manufacturers?

Yes, we have a network of trusted local and international artisans and manufacturers. We prioritize partnering with those who uphold quality craftsmanship and support local communities to enhance your merchandise authenticity.

What support do you provide after product launch?

We offer post-launch support including inventory review, guest feedback analysis, and ideas for seasonal or limited-edition collections to keep your merchandise fresh and engaging over time.